The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.
Course Overview
After attending the training course, you can take the exam. If you pass, you can apply for the “PECB Certified ISO/IEC 20000 Lead Implementer” credential. Internationally recognized, the “PECB Certified ISO/IEC 20000 Lead Implementer” certificate validates your professional capabilities and competence in implementing an SMS based on the requirements of ISO/IEC 20000-1.
Course Outlines
- Course is including the Offical Materials and Exam Voucher.
- The training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.
Course Objectives
- Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an SMS.
- Acknowledge the correlation between ISO/IEC 20000-1, standards in the ISO/IEC 20000 series, and other ISO standards.
- Gain the ability to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization.
- Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an SMS.
- Acquire the expertise to advise an organization in implementing SMS best practices.
Course Prerequisites
The main requirements for participating in this training course are a basic knowledge of ISO management system standards, a general understanding of ISO/IEC 20000-1, and an awareness of the management system implementation principles.
Course Schedule
| Course | Date | Days | Location |
| ISO 20000 LEAD IMPLEMENTER | 14-Apr-24 | 5 | Cairo, Egypt + live virtual online |
| ISO 20000 LEAD IMPLEMENTER | 21-Apr-24 | 5 | Riyadh, Saudi + live virtual online |
| ISO 20000 LEAD IMPLEMENTER | 29-Apr-24 | 5 | Dubai,UAE + live virtual online |
| ISO 20000 LEAD IMPLEMENTER | 04-Aug-24 | 5 | Cairo, Egypt + live virtual online |
| ISO 20000 LEAD IMPLEMENTER | 11-Aug-24 | 5 | Riyadh, Saudi + live virtual online |
| ISO 20000 LEAD IMPLEMENTER | 19-Aug-24 | 5 | Dubai,UAE + live virtual online |
| ISO 20000 LEAD IMPLEMENTER | 01-Dec-24 | 5 | Cairo, Egypt + live virtual online |
| ISO 20000 LEAD IMPLEMENTER | 08-Dec-24 | 5 | Riyadh, Saudi + live virtual online |
| ISO 20000 LEAD IMPLEMENTER | 16-Dec-24 | 5 | Dubai,UAE + live virtual online |
- In-Person Training:
Benefits:
Personal Interaction: Participants can interact with the instructor and fellow learners, fostering a sense of community.
Immediate Feedback: Instructors can provide real-time feedback, addressing questions and concerns on the spot.
Hands-on Activities: Practical exercises and group activities can be conducted more effectively in person.
- Online Training:
Benefits:
Flexibility: Learners can access the course content at their own pace and time, accommodating diverse schedules.
Cost-Effective: Eliminates the need for travel and accommodation expenses, making it more economical.
Scalability: Can accommodate a large number of participants simultaneously, making it suitable for widespread audiences.
- Blended Learning (Combination of In-Person and Online):
Benefits:
Flexibility: Combines the advantages of both in-person and online formats, offering a balance between structure and autonomy.
Cost-Efficiency: Reduces the need for extensive in-person sessions, saving on travel and venue costs.
Adaptability: Can cater to diverse learning styles by incorporating various modes of instruction.
- Virtual Classrooms:
Benefits:
Real-Time Interaction: Allows for live Q&A sessions, discussions, and engagement with participants.
Accessibility: Participants from different locations can join without the need for physical presence.
Recording Options: Recordings can be made available for participants who may have missed the live session.
- Self-Paced Learning (eLearning Modules, Videos):
Benefits:
Individualized Learning: Participants can progress at their speed, revisiting content as needed.
Consistency: Ensures uniform delivery of content to all participants.
24/7 Accessibility: Learners can access materials whenever and wherever is convenient for them.
- Customized Courses:
Relevant Content: Tailored to specific organizational goals.
Industry Focus: Incorporates real industry challenges.
Adapted Learning: Matches varied skill levels of participants.
Focused Skills: Targets key competencies for job success.
Cultural Sensitivity: Respects diverse backgrounds within the organization.
Engaging Content: Uses relatable examples and scenarios.
Flexible Delivery: Adaptable to different learning formats.
Measurable Success: Sets clear objectives for easy evaluation.
Continuous Improvement: Uses feedback for ongoing enhancements.
Cost-Effective: Efficiently directs resources for maximum impact.