Course Overview

ITIL® 4 Foundation is one of the widely-recognized entry-level certification courses provided by AXELOS in the IT Service Management category. With widespread digital transformation, enterprises needed an ITSM framework that took into account the evolving trends in the market. This resulted in the transition from ITIL® V3 to ITIL® 4 which provides a holistic operating model to deliver tech-enabled products services. This 2-day ITIL® Foundation course is ideal for professionals who are looking to gain a basic understanding of the ITIL® framework and enhance their IT Service Management strategy in an organization. Check out the dates below to enroll in our ITIL® v4 Foundation Certification training.

Course Outlines

• . The ITIL Service Management SystemThe ITIL Service Management System
• . The Service Value Chain
• . Continual Improvement best practices
• . Key Guiding Principles
• . Governance Requirements
• . Key ITIL Practices, including

Course Objectives

Course Prerequisites

. None

Course Schedule

Course Delivery Format

1. In-Person Training:

Benefits:

Personal Interaction: Participants can interact with the instructor and fellow learners, fostering a sense of community.

Immediate Feedback: Instructors can provide real-time feedback, addressing questions and concerns on the spot.

Hands-on Activities: Practical exercises and group activities can be conducted more effectively in person.

1. Online Training:

Benefits:

Flexibility: Learners can access the course content at their own pace and time, accommodating diverse schedules.

Cost-Effective: Eliminates the need for travel and accommodation expenses, making it more economical.

Scalability: Can accommodate a large number of participants simultaneously, making it suitable for widespread audiences.

1. Blended Learning (Combination of In-Person and Online):

Benefits:

Flexibility: Combines the advantages of both in-person and online formats, offering a balance between structure and autonomy.

Cost-Efficiency: Reduces the need for extensive in-person sessions, saving on travel and venue costs.

Adaptability: Can cater to diverse learning styles by incorporating various modes of instruction.

1. Virtual Classrooms:

Benefits:

Real-Time Interaction: Allows for live Q&A sessions, discussions, and engagement with participants.

Accessibility: Participants from different locations can join without the need for physical presence.

Recording Options: Recordings can be made available for participants who may have missed the live session.

1. Self-Paced Learning (eLearning Modules, Videos):

Benefits:

Individualized Learning: Participants can progress at their speed, revisiting content as needed.

Consistency: Ensures uniform delivery of content to all participants.

24/7 Accessibility: Learners can access materials whenever and wherever is convenient for them.

1. Customized Courses:

Relevant Content: Tailored to specific organizational goals.

Industry Focus: Incorporates real industry challenges.

Adapted Learning: Matches varied skill levels of participants.

Focused Skills: Targets key competencies for job success.

Cultural Sensitivity: Respects diverse backgrounds within the organization.

Engaging Content: Uses relatable examples and scenarios.

Flexible Delivery: Adaptable to different learning formats.

Measurable Success: Sets clear objectives for easy evaluation.

Continuous Improvement: Uses feedback for ongoing enhancements.

Cost-Effective: Efficiently directs resources for maximum impact.