Course Overview

ITIL 4 Strategic Leader enables professionals to develop a clear understanding of how IT influences and shapes business strategy. It also ensures that organisations can create a more agile, resilient and continuously improving business culture.

Course Outlines

. Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy decisions and activities
.  Understand why organizations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy that they will need to master as they make these changes 

. Relate the concepts of Digital and IT Strategy, the Service Value System and the Service Value Chain 

. Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology 

.  Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence 

. Understand the risks and opportunities of Digital and IT Strategy 

.  Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy  

Course Objectives

Course Prerequisites

. ITIL®4 FOUNDATION 

Course Schedule

Course Delivery Format

1. In-Person Training:

Benefits:

Personal Interaction: Participants can interact with the instructor and fellow learners, fostering a sense of community.

Immediate Feedback: Instructors can provide real-time feedback, addressing questions and concerns on the spot.

Hands-on Activities: Practical exercises and group activities can be conducted more effectively in person.

1. Online Training:

Benefits:

Flexibility: Learners can access the course content at their own pace and time, accommodating diverse schedules.

Cost-Effective: Eliminates the need for travel and accommodation expenses, making it more economical.

Scalability: Can accommodate a large number of participants simultaneously, making it suitable for widespread audiences.

1. Blended Learning (Combination of In-Person and Online):

Benefits:

Flexibility: Combines the advantages of both in-person and online formats, offering a balance between structure and autonomy.

Cost-Efficiency: Reduces the need for extensive in-person sessions, saving on travel and venue costs.

Adaptability: Can cater to diverse learning styles by incorporating various modes of instruction.

1. Virtual Classrooms:

Benefits:

Real-Time Interaction: Allows for live Q&A sessions, discussions, and engagement with participants.

Accessibility: Participants from different locations can join without the need for physical presence.

Recording Options: Recordings can be made available for participants who may have missed the live session.

1. Self-Paced Learning (eLearning Modules, Videos):

Benefits:

Individualized Learning: Participants can progress at their speed, revisiting content as needed.

Consistency: Ensures uniform delivery of content to all participants.

24/7 Accessibility: Learners can access materials whenever and wherever is convenient for them.

1. Customized Courses:

Relevant Content: Tailored to specific organizational goals.

Industry Focus: Incorporates real industry challenges.

Adapted Learning: Matches varied skill levels of participants.

Focused Skills: Targets key competencies for job success.

Cultural Sensitivity: Respects diverse backgrounds within the organization.

Engaging Content: Uses relatable examples and scenarios.

Flexible Delivery: Adaptable to different learning formats.

Measurable Success: Sets clear objectives for easy evaluation.

Continuous Improvement: Uses feedback for ongoing enhancements.

Cost-Effective: Efficiently directs resources for maximum impact.